Revocation instructions

Right of revocation:
If the customer is a consumer (according to §13 German Civil Code "BGB") and if the contract was concluded by means of our online shop, the customer has the right to revoke his contractual declaration, without giving reasons, within two weeks in writing (e.g. letter, facsimile, email) or by returning the goods. This two week period shall commence not earlier than on the day on which the customer has received the goods and this instruction. Despatch of the letter of cancellation or the goods within the stipulated period is sufficient for adherence to this period of revocation. The notice of revocation is to be send to: Stuttgart-Marketing GmbH, Rotebühlplatz 25, 70178 Stuttgart, Telefax 0711-2228-217, email:

Consequences of revocation:
In the case of a valid revocation, both parties are to restore what has been received and restitution must be made for any benefits of use. If the customer can only return the goods in a partially or fully deteriorated state, he must pay compensation unless such deterioration of the goods is entirely attributable to their inspection as it would have been possible in a shop. Besides the customer can avoid the duty to pay compensation if he does not utilise the goods as though he is the owner and refrains from any action that would diminish their value. The goods must be returned with the original invoice enclosed. If the goods ordered, do not exceed an overall order value of EUR 40.00, the customer shall bear the costs of such return. Otherwise return of the goods is free of charge for the customer.

Exclusion of the right of revocation:
The right of revocation is excluded for remote sales contracts for the supply of goods made to customer specifications or clearly tailored to meet personal needs or which are not suitable to be returned on account of their nature or liable to spoil quickly or if the goods' use-by date would thus be exceeded, for the supply of audio or video recordings or software if the seals on the supplied data media have been broken by the customer, for the supply of newspapers, journals and magazines.

Expiration of the right of revocation:
If the object of the contract is the performance of a service, the right of revocation also expires if the company (Stuttgart-Marketing GmbH) started performing the service after the express permission of the customer had been given before the end of the period of revocation or if the customer himself initiated it.

Information on Online Dispute Resolution:

The European Commission has since 2.15.2016 an internet platform for online dispute settlement (so-called. "ODR platform") created. The OS platform serves as a focal point for the extrajudicial settlement of disputes concerning contractual obligations arising from online purchase agreements. The customer can reach the ODR platform under the following link:

We point out that under the European Commission envisaged online platform for extrajudicial online dispute resolution (ODR platform) not yet is ready for disposal.
Please contact with any complaints to the above mentioned email address.

The entrepreneur is not obliged to participate in dispute settlement proceedings before a consumer arbitration board.